Gamblers Anonymous
A fellowship of people sharing experience to address gambling problems. Meetings are available in many countries. Visit gamblersanonymous.org for meeting locators.
Responsible Play
The Salon Verde at Marenca is optional entertainment for adults who choose it. These guidelines help keep play social, informed, and within personal limits.
Age and eligibility
Entry to the Salon Verde is restricted to guests who are 18 years of age or older — or the legal gambling age in your jurisdiction, whichever is higher. Valid government-issued photo identification is checked at the door. Minors are never permitted in the salon, even when accompanied by adults. Marenca staff may refuse entry to anyone who appears intoxicated or unable to provide acceptable ID.
Participation in salon activities is never required to book a room, dine at the cocina, use the thermal baths, or attend courtyard cultural events. Your stay is complete without ever entering the gaming wing.
Optional by design
Marenca separates the salon physically and acoustically from guest rooms and family areas. Signage is discreet; staff do not promote gaming during check-in or dining service. If you prefer to avoid the salon entirely, request accommodation in the west wing where no evening foot traffic passes the entrance.
House rules and limits
- Buy-in caps: Daily buy-ins are limited per guest. Staff will explain limits on arrival.
- No credit: Cash advances and IOU arrangements are not permitted.
- Time awareness: Salon hours are posted at the entrance. We encourage breaks every hour; complimentary water and espresso are available outside the gaming floor.
- Behaviour: Aggressive conduct toward staff or other guests results in immediate removal.
- No online play: Marenca does not offer remote wagering, mobile betting, or internet-connected slot machines.
Setting personal boundaries
Before entering the salon, decide in advance how much time and money you are willing to spend. Treat gaming as entertainment with a fixed budget — not as a way to recover losses or solve financial problems. If you notice irritability, chasing losses, or neglecting meals and rest, step away and speak with reception.
Self-exclusion at Marenca
You may request voluntary exclusion from the Salon Verde for the remainder of your stay or for a longer period covering future visits. Contact reception in person or via Email reception. We record your preference and decline salon entry for the duration you specify. This service is confidential and free of charge.
External support organisations
The following organisations operate independently of Marenca and Entra en la Red. We list them for informational purposes only; we do not control their services or endorse specific outcomes.
National Council on Problem Gambling
Provides confidential helpline services in the United States. Call 1-800-522-4700 or visit ncpgambling.org.
GamCare
Offers information, advice, and support for anyone affected by gambling harm in the United Kingdom. Visit gamcare.org.uk or call 0808 8020 133.
Staff training
Salon attendants receive orientation on recognising signs of distress and directing guests toward reception or external resources. They are empowered to suggest breaks, enforce buy-in limits, and contact management when a guest appears at risk.
Questions
For policy clarifications or to register a self-exclusion request before arrival, Email reception or call +1 (702) 555-1077.